Job Description:

Expectations:

• Leadership qualities with a long-term mindset;
• Strong email writing and internal communication skills. Able to understand and communicate details;
• Able to make decisions and take responsibility and accountability for the decisions made;
• Problem solving and decision-making skills in the most cost-effective manner. Able to apply common-sense to be able to arrive at a suitable decision;
• Prudent approach to seeking spending on developer and residents’ account matters;
• Business and commercial acumen;
• Fundamental comprehension of contracts and able to write simple documentation e.g. tenancy agreements, letters, correspondence, announcements;
• Strong approach to governance and compliance and upkeep of good documentary records. Able to follow internal processes without trying to cut-corners;
• Able to accurately decide budgetary spending and present budgets and operational updates to senior management in the wider Mulpha Group;
• Proactive and able to initiate new ideas for the benefit of the company / estate.

Authority over day-to-day management/operational decisions over:

• Sales Gallery Office (Developer owned);
• Clubhouse and amenities (Developer owned);
• Developer unsold units and show units (Developer owned);
• Estate management and common areas (Resident’s account):

– Including but not limited to customer service, landscaping, security, swimming pool, maintenance/infrastructure.

– Supported by existing team

Managing relationships with external parties for example:

• Malaysian authorities e.g. MBIP, SAJ, TNB, Polis, Bomba etc.
• 3rd Party contractors, management team, driving efficiency, cost effectiveness and service improvement. Workers welfare;
• External operators and tenants;
• Neighbors;
• Residents’ Committee responsibilities, running of AGM;

Day to day residents, visitors and to intervene for more sensitive/complex matters.