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Job Title

Professional Domain

Tenure Type

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Job Description:

  • Actively troubleshoot to identify, assess, record, resolve and/or escalate incidents and service requests ensuring they are handled within an agreed time limit, within agreed processes and in a professional and customer sensitive manner.
  • Offering advice to end-users and customers on all in scope IT services, how to troubleshoot and ensuring standards are met. This will include working as part of a team, to share knowledge and work together to increase performance standards.
  • Logged all calls reported into the incident ticketing system.
  • To work closely with the Account technical and administration teams on user issues and problem resolution.
  • Help to implement and improve processes and procedures within the team allowing strong service-focused deliverable.
  • Maintain and accurately update customer’s enquirers, problem, and resolution into incident ticketing system.
  • Generates management reports.
  • Willing to perform shift rotation 24/7. (Shift Allowance will be given)
  • Perform other duties as assigned.

Job Requirements:

  • Diploma in IT/ Information System / Computer Science
  • At Least 2 – 3 years or above of SERVICE DESK / DESKTOP SUPPORT experience in Call Centre is a MUST.
  • Fluent in Mandarin & English as needed to support overseas users.
  • Willing to work based on 24/ 7 shift rotation (4 – 5 working days).
  • Tenure: Contract, Full Time
  • Offered Salary: RM 3K – 4K
  • Industry: Information and Communications Technology
  • Experience: 2 – 3 Years
  • Qualification: Diploma