Insurance Operation Executive
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Job Description:
- Attend to client enquiries and incoming requests via phone, emails, and messages.
- Approach various insurers on clients’ cases through emails, calls, and messages.
- Input submitted information into Excel files to calculate insurance costs.
- Communicate with insurers via email on insurance requirements and reply quotation terms to clients.
- Assess client needs by evaluating insurance requirements, reviewing documents, and clarifying details with clients (Who, What, When, Why).
- Handle policy administration, including documentation and invoice creation.
- Support clients by keeping track of renewals and assisting with claims.
Job Requirements:
- Strong written and verbal communication skills in English; proficiency in Mandarin is a plus.
- Proficient in Microsoft Office tools (e.g., Excel, Word, PowerPoint) and comfortable with Google Workspace.
- Friendly and engaging communication style that aligns with our brand.
- Enjoy simplifying processes for providers and internal teams.
- Curious, feedback-driven, and proactive in suggesting improvements.
- Thrive in high-pressure environments and can manage occasional chaos.
- Patient, empathetic, and committed to educating and guiding users clearly.
- Detail-oriented, organized, and capable of synthesizing information from various sources.
- Comfortable working in a fast-paced, collaborative setting.
Send your resume to: ttmy@tg-hr.com.
- Tenure: Permanent
- Offered Salary: RM 4000 to RM 6000
- Location: Kuala Lumpur
- Industry: Insurance