Job Description:

Account management 

• Customer management and care – ensure the customer is satisfied with every aspect of our service and delivery by keeping commitments in key moments of truth. 
• Customer relationship management – ensure customer wants to continue to maintain account. 
• Customer development – up-selling growth – strive to grow account year on year. 
• Cross-selling internally within customer and/to associated companies to grow share of wallet. 

Delivery  

• Take quality job brief and ask appropriate questions where client does not initially provide required information. 
• Working hand in hand with customer and recruitment manager. 
• Consult clients on market conditions and offer input to compensation or duration where applicable. 
• Ensure recruitment understand vacancies from Account in your hand. 
• Where required conduct appropriate levels of screening in accordance with requirements. 
• Monitor recruitment performance and service level. 
• Monitor customer service level in providing accurate job details, market rates and feedback on candidates submitted. 
• Where required support with arranging and preparing candidates for Interviews. 
• Ensure feedback is provided to candidates following interviews. 

Operations Systems and Process 

• Obtain all required Purchase Orders/documentation for correct invoice and payment by customer. 
• Record all activity in CRM/ATS platform and ensure support department is also on top of their activity 
• Ensure payroll and invoicing set up internally is fit for effective invoicing and Cash collection. 
• Ensure accuracy of all relevant data, then liaising directly with the Operations team to ensure service delivery is to candidate and client satisfaction. 

Development 

• Generate and follow up leads to ensure you have a suitable volume of work,  
• Create a strategic plan to develop your accounts and to achieve your targets.  
• Develop and maintain a prospect list and be prepared to take personal responsibility for sale and conversion of “hot prospects”.