Job Description:

Business & Functional Expertise

• Strong understanding of end-to-end business processes across multiple domains, including Finance, Supply Chain, Sales, HR, and Learning & development.

Learning & Development (L&D)

• Proven ability to translate business requirements into functional and technical solutions.
• Hands-on experience in fit-gap analysis, solution design, process reengineering, and system optimization.

LMS & System Implementation Experience

• Experience working on Learning Management System (LMS) implementations in vendor or consulting environments.
• Hands-on involvement across the full implementation lifecycle, including.
• Requirements gathering and solution design.
• LMS configuration (users, roles, courses, learning paths, assessments, certifications, reporting)
• Integration with HR systems, SSO, and third-party tools.
• Data migration (users, historical learning data, course catalogs).
• UAT planning, execution, and defect management.
• Deployment, go-live support, and post-implementation stabilization.
• Experience working with multiple LMS modules.
• Led end-user training and administrator training.
• Preparation of user guides and administrator documentation.

Project Management Knowledge

• Proficient in Microsoft Project, including Gantt chart creation for tracking timelines, dependencies, and deliverables.
• Experience managing project milestones, risks, issues, and change requests.
• Familiar with Agile and hybrid delivery models, working closely with development and QA teams.

Requirements Gathering & Documentation

• Strong facilitation skills for workshops, interviews, and JAD sessions.
• Expertise in producing.
• Business Requirement Documents (BRD).
• Functional Specification Documents (FSD).
• Use Cases and User Stories.
• Ability to ensure end-to-end traceability from requirements through testing and deployment.

Solution Implementation & Delivery

• Led and supported UAT, functional testing, and defect resolution.
• Supported system configuration, deployment activities, data migration, and integration mapping.
• Acted as a key liaison between business users and technical teams throughout implementation.

Business Analysis

• Strong analytical skills to translate complex business needs into clear, actionable requirements.
• Deep understanding of solution design and process alignment with business objectives.

Stakeholder Management & Communication

• Proven ability to manage stakeholders across C-level executives, business users, and technical teams.
• Strong skills in expectation management, issue resolution, and consensus building.
• Effective negotiation and influencing capabilities.

Diagrams & Business Documentation

• Proficient in creating process flows, system diagrams, and UML diagrams using Visio and Draw.io.
• Clear documentation of As-Is / To-Be processes and system interactions.

MS Office & Documentation Skills

• Microsoft Word: Professional business documentation (BRDs, FSDs, project plans, ser/admin guides, MoM).
• Microsoft PowerPoint: Executive-level and client-facing presentations.
• Microsoft Excel: Data handling, reporting, tables, and basic formulas.

Agile Mindset & Collaboration

• Comfortable working in Agile/Scrum environments.
• Experience with tools such as Trello, Azure DevOps.
• Strong collaboration skills, including coaching and mentoring junior consultants.