Network Operations Engineer
ViewQwest is looking to expand the NOC Engineering team to support our growing business. The NOC team ensures that our clients’ (both corporate and consumer businesses) requests are met in a timely and professional manner. As the system needs to be monitored on a 24/7 basis, shift work is required to support this operation.
This role oversees the complex network components and will be responsible in network management. An important function of this role is the Service Management such that the candidate would be required to monitor the system, recognize alerts, diagnose issues, track and send out notifications, and be able to do troubleshooting when the system malfunctions. This role will also have the opportunity to work with the IT department and our clients.
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Job Description:
The Network Operations Engineer will
- Provide Service Management to supervise the network system and continuously monitor alerts
- Ensure the security of the company’s network and look into the performance of the business network
- Coordinate with third-party providers to ensure the network products and services are secured
- Responsible for attending to tier 2 customer escalations and troubleshooting
- Troubleshoot IP services and networks, and ensure that all fault tickets are resolved timely to meet performance Service Level Agreement (SLA) on Mean Time to Repair (MTTR) and Quality of Service (QoS)
- Design and influence the enhancement, modification, and adjustment of components in the network’s infrastructure
- Manage the Integration of New Network Technologies
- Maintain all required network updates on the VPN, WLAN, WAN and LAN
- Provide customer support to business clients via email, telephone and face-to-face interactions, and announce service schedules to network users
- Document the resolution of incidents and problems
Job Requirements:
- Diploma in Computer Science/Information Technology/Engineering/related field
- Minimum 2 years of experience in related field preferred
- Possess an interest in Internet Technologies (i.e. routing, switching and general network infrastructure), and technologies associated with the ISP market
- Able and willing to work in shifts to support network system on a 24/7 basis
- Strong analytical and problem-solving skills, and has a flair for dealing with technical and operational problems
- Prior experience from an ISP environment will be an advantage
- Professional certification like CCNP will be an advantage
Send your resume to: ttmy@tg-hr.com
- Tenure: Permanent
- Offered Salary: RM5,000
- Location: Skudai
- Industry: Information and Communications Technology
- Qualification: Diploma in Computer Science/Information Technology/Engineering/related field