Job Description:

• Develop and maintain relationships with overseas agents, airlines, suppliers, and customers.
• Lead, train, and manage the export/import team to maximize performance and job satisfaction.
• Negotiate rates with airlines and suppliers.
• Verify invoices against GP job listings and ensure timely billing per company policy.
• Maintain and improve quality standards for export/import operations, ensuring compliance with customs regulations.
• Master the export/import process and actively support the team.
• Provide excellent customer service and liaise with clients to maintain the customer base.
• Establish strong working relationships with suppliers and contribute to team development.
• Develop, review, maintain, and implement ISO procedures
• Manage customer contacts through calls and visits, handling queries and assisting in quotation preparation.
• Coordinate collections and deliveries.
• Assist in accounts receivable functions.