Junior Service Desk
Specialized call center that provides technical support and customer service for complex products or services. They focus on resolving complex issues beyond standard support channels, offering 24/7 multilingual support to serve a global audience.
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Job Description:
- Perform log & route to Tier 2 or Resolver Team(s)
- Perform 1st level troubleshooting on EUC/Server/Network
- Basic POS troubleshooting
- Application troubleshooting
- Respond to the incoming enquiries/incident/request (Call, Email, Webchat, EUP, IVR handling)
- Password reset and unlock.
- Provide timely status update on issues escalated and to close tickets within service level agreement.
- Ensure daily tasks are executed according to SOP (Standard Operation Procedure)
Job Requirements:
- Open for Malaysia citizen ONLY
- Have Diploma/Bachelor with related field
- Have experience in IT support service desk / network security support
- Excellent command of English, both written and spoken (MUST)
- Willing to work 12-hour shifts.
- Basic Desktop, Network & Security Troubleshooting & Resolution
- Basic BMC Remedy / ServiceNow
- Basic Cloud Telephony, SIEM & SolarWinds
- Basic Firewall IDS/IPS
- Basic Microsoft Suite (O365, Windows, Sentinel & Defender)
Send your resume to: ttmy@tg-hr.com
- Tenure: Contract
- Offered Salary: RM4,000
- Location: Iskandar Puteri
- Industry: Information Technology