Job Description:

Project Operations Management

• Creates – and where appropriate, obtains relevant approvals – and manages in accordance to change governance, project products as follows:
• Management: Project Mandate /Brief, Benefits Review Plan, Project Initiation Document, Project Plan (including Schedule, Budget, Quality, Resource Plan etc. as applicable to the project), Product Descriptions, Work Packages.
• Reports: Highlight Reports, End Stage Reports, End Project Reports, Others as required, such as Exception, Issues, Lessons, Follow-on Actions Recommendation Report etc.
• Logs: Action Log, Dependency Log, Risk Log, Assumption Log, Issue Log, Lesson Log.
• Takes overall responsibility for, and manages the delivery of project products, undertaking corrective action(s) where and when required.
• Establishes the procedures relevant to the project – such as risk management, exception management, project monitoring and control, configuration management, and others.
• Escalates deviations from agreed project tolerances to the Project Board.
• Authorises commencement of work – internally and externally – within agreed project authority and tolerances.
• Performs the Team Manager and Project Support role unless advised otherwise.
• Implements and /or ensures compliance to change management strategies as required for the project, including strategies for quality, configuration management, communication etc.

Project Communications Management

• Creates and maintains the Project Stakeholder Management Strategy and Plan.
• Leads project communications with internal and external project stakeholders.
• Leads (and facilitates, where required) interactions with the Project Board and /or its members, as well as other key stakeholder groups as appropriate.
• Communicates the procedures relevant to the project – such as risk management, exception management, project monitoring and control, configuration management, and others – to project team and other interested stakeholder(s), e.g. vendors.
• Manages the information flows between the directing and delivering levels of the project.

Project – People Leadership and Management

• Establishes the behavioural expectations of the project team in alignment with AIA’s Operating Philosophy and Principles.
• Leads and motivates project team members, including from third-parties, such as vendor personnel.
• Actively facilitates and participates in developing project team members, such as goal-setting, coaching, and performance management.

Portfolio and /or Programme Coordination

• Collaborates with Portfolio and /or Programme Management in ensuring that effort and spend are not duplicated across the Portfolio, and in managing above-project dependencies.
• Prepares the Project Benefits Review Plan in coordination with Portfolio and /or Project Management.
• Provides inputs when required in managing strategic risks, assumptions, and issues at the Portfolio and /or Programme Management level.
• Extends other forms of support as required and within means, such as in facilitating benefits realisation etc.
• Reviews outcomes, identifies and implements improvements to the project Framework, including possible. introduction of contemporary technology to automate repeatable, well-documented processes and tasks.
• Delivers factually accurate artefacts in a timely manner to enable informed decision-making by senior stakeholders as required.