• Service Desk Engineer (IT Support) - Mandarin, Japanese, Korean, Thai Speaker

• Service Desk Engineer (IT Support) – Mandarin, Japanese, Korean, Thai Speaker

The Service Desk Engineer serves as the first point of contact for clients seeking assistance with IT-related issues or requests via phone or email. You’ll ensure smooth service by routing cases to the right technical teams while using your bilingual skills to support diverse clients and grow your expertise in IT support.

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Job Description:

Primary responsibility is 1st level assistance to Japanese clients on IT related support and enquiries.
Respond to assigned tickets, emails, calls and/or voicemail.
Follow standard Service Desk Support Operating Procedures; accurately logging all Service Desk tickets using the defined tracking software.
Translate Japanese document into English and vice versa
Attend all training sessions.
Be familiar with support policies and services.
Be familiar with the operational and technical departments of key customers.
Other duties as assigned by the Service Desk Manager and Team Leaders.

Job Requirements:

Open for Malaysian citizen ONLY
Minimum 1 year of experiencein IT support or IT service desk environment.
Minimum Bachelor level (MUST)
Excellent command of English, both written and spoken (MUST)
Proficiency in Japanese language (MUST)
Good in client service oriented with good communication and interpersonal skills in Japanese and English to customers and team members.
Willing to work 12-hour shifts.
Friendly presence and helpful attitude; good interpersonal skills and ability to work well with others.
Ability to utilize the applications for Microsoft Office for support, reporting and documentation.
Ability to provide support via the phone; good phone skills, professional demeanour, previous client service experience (especially in Sales) strongly desired.
Must believe in teamwork, collaboration, adaptability and initiative.
Able to takes initiative, accepts accountability and has a sense of urgency.