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Professional Domain

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Job Description:

  • Handle escalated technical issues from L1 support teams.
  • Troubleshoot hardware, software, network, and system-related problems.
  • Perform root cause analysis and provide permanent solutions.
  • Monitor ticket queues and ensure SLA compliance.
  • Provide remote and on-site support when required.
  • Maintain system performance and ensure minimal downtime.
  • Work with internal teams (developers, infrastructure, vendors) to resolve issues.
  • Document incidents, solutions, and technical procedures.
  • Support system upgrades, patches, and deployments.
  • Ensure proper incident, problem, and change management processes.

Job Requirements:

  • Diploma/Degree in IT, Computer Science, or related field.

Send your resume to: ttmy@tg-hr.com.

  • Location: Johor Bahru
  • Industry: IT