Technical Support Intern(Mandarin Speaking)
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Job Description:
- Handle escalated technical issues from L1 support teams.
- Troubleshoot hardware, software, network, and system-related problems.
- Perform root cause analysis and provide permanent solutions.
- Monitor ticket queues and ensure SLA compliance.
- Provide remote and on-site support when required.
- Maintain system performance and ensure minimal downtime.
- Work with internal teams (developers, infrastructure, vendors) to resolve issues.
- Document incidents, solutions, and technical procedures.
- Support system upgrades, patches, and deployments.
- Ensure proper incident, problem, and change management processes.
Job Requirements:
- Diploma/Degree in IT, Computer Science, or related field.
Send your resume to: ttmy@tg-hr.com.
- Location: Johor Bahru
- Industry: IT
