Search For Jobs

Find What’s Next For You!

Job Title

Professional Domain

Tenure Type

Technical Support L2
Apply now

Apply Now

    Name*

    Work Email*

    Work Contact Number*

    CV File:

    I acknowledge that I have read, understood and agree to TG Group Data Protection Policy, and consent to the collection, use and/or disclosure of my personal data by TG Group for the purposes set out in the Policy.

    In the event that TG Group has receive my job application or personal data from any third party pursuant to the purposes set out in the Policy, I warrant that such third party has been duly authorised by me to disclose my personal data to TG Group for the purposes set out in the Policy.

    I acknowledge that the personal data provided by me is accurate and complete.

    If you have any enquiries or feedback on TG Group personal data protection policies and procedures; or if you wish to make any request, you may contact us as follows:

    Contact TG Group Data Protection Officer at email: dpo@tg-hr.com


    Job Description:

    • Handle escalated technical issues from L1 support teams.
    • Troubleshoot hardware, software, network, and system-related problems.
    • Perform root cause analysis and provide permanent solutions.
    • Monitor ticket queues and ensure SLA compliance.
    • Provide remote and on-site support when required.
    • Maintain system performance and ensure minimal downtime.
    • Work with internal teams (developers, infrastructure, vendors) to resolve issues.
    • Document incidents, solutions, and technical procedures.
    • Support system upgrades, patches, and deployments.
    • Ensure proper incident, problem, and change management processes.

    Job Requirements:

    • Diploma/Degree in IT, Computer Science, or related field.
    • 2–4 years of experience in technical support / IT support.
    • Experience in L2 support or escalation handling.
    • Willingness to work in shifts (if required).

    Send your resume to: ttmy@tg-hr.com.

    • Tenure: Contract
    • Offered Salary: Up to RM 4,500
    • Location: Johor Bahru
    • Industry: Information Technology

    Related Jobs

    Accounts Executive
    • Permanent
    • Up to RM 6,000
    • Johor Bahru
    Job Requirements:
    Education Bachelor’s Degree in: Accounting Finance Or related disciplines Experience Minimum 3–5 years of working experience in Accounts Receivable, Credit...
     View now
    Product Design Engineer
    • Permanent
    • Up to RM 6,000
    • Johor Bahru
    Job Requirements:
    Bachelor’s Degree in Mechanical Engineering or related engineering discipline. Minimum 2–5 years of working experience in...
     View now
    Procurement Coordinator
    • Permanent
    • Up to RM 5,000
    • Johor Bahru
    Job Requirements:
    Education Diploma or Bachelor’s Degree in: Supply Chain Management Procurement Business Administration Logistics Operations Management Related disciplines Working Experience 2–5 years of experience in...
     View now
    Account Manager
    • Permanent
    • Up to RM 8,000
    • Johor Bahru
    Job Requirements:
    Degree in Mechanical/Electrical Engineering. At least 3 years sales experience selling industrial products. Product knowledge of air...
     View now
    Project Manager
    • Contract
    • Up to RM 7,000
    • Johor Bahru
    Job Requirements:
    Strong team player with good problem-solving skill Good communication and presentation skill Good project leadership skill Send...
     View now
    Software Engineer
    • Permanent
    • Johor Bahru
    Job Requirements:
    Experience with C/C++ programming, preferably C++. Familiarity with Linux-based development environments. Experience creating and executing unit, integration,...
     View now