Job Description:

Overall Job Description 

• Take ownership for new or existing business immediately assigned to portfolio with the objective of growth. 

• Provide highest levels of quality for customer experience in all aspects of business process.  

Job Descriptions  

Account management 

• Customer management and care – ensure customer is satisfied with every aspect of our service and delivery by keeping commitments in key moments of truth. 

• Customer relationship management – ensure customer wants to continue to maintain account. 

• Customer development – up-selling growth – strive to grow account year on year. 

• Cross-selling internally within customer and/to associated companies to grow share of wallet. 

Delivery  

• Take quality job brief and ask appropriate questions where client does not initially provide required information. 

• Working hand in hand with customer and recruitment manager. 

• Consult clients on market conditions and offer input to compensation or duration where applicable. 

• Ensure recruitment understand vacancies from Account in your hand. 

• Where required conduct appropriate levels of screening in accordance with requirements. 

• Monitor recruitment performance and service level. 

• Monitor customers service level in providing accurate job details, market rates and feedback on candidates submitted. 

• Where required support with arranging and preparing candidates for Interviews. 

• Ensure feedback is provided to candidates following interviews. 

Operations Systems and Process 

• Obtain all required Purchase Orders/documentation in order for correct invoice and payment by customer. 

• Record all activity in CRM/ATS platform and ensure support department is also on top of their activity 

• Ensure payroll and invoicing set up internally is fit for effective invoicing and Cash collection. 

• Ensure accuracy of all relevant data, then liaising directly with Operations team to ensure service delivery is to candidate and client satisfaction. 

Development 

• Generate and follow up leads to ensure you have a suitable volume of work,  

• Create strategic plan to develop your accounts and to achieve your targets.  

• Develop and maintain a prospect list and be prepared to take personal responsibility for sale and conversion of “hot prospects”.